Frequently Asked Questions

Everything you need to know about your sporting journey with Decathlon.

How can I track my order?

Once your order is shipped, you will receive an email with a tracking link. You can also monitor your delivery status directly through the 'My Orders' section in your Decathlon account.

What is your return policy for sports equipment?

We offer a 365-day return policy for Decathlon members. If you are not satisfied with your purchase, you can return unused products in their original packaging to any of our stores or via mail.

Do you offer warranties on technical products?

Yes, most of our Passion Brand products come with a minimum 2-year warranty covering manufacturing defects. Some items, like our bike frames, carry a lifetime warranty.

Can I Click & Collect my order?

Absolutely. You can place an order online and pick it up for free at your nearest Decathlon store within 2 hours, provided the items are in stock.

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and Decathlon gift cards.

How do I choose the right size for my gear?

Each product page features a detailed 'Size Guide' button. We provide measurements and fit recommendations to help you choose the best equipment for your specific sport.